Adding live chat to WordPress sites is simple and beneficial. In recent years, real-time chat has made great progress, integrating powerful communication and automation functions, similar to the popular artificial intelligence chat robot. Whether you want to improve sales conversion or integrate artificial intelligence into the customer service process, using live chat plug-ins or software on WordPress sites is the key to success. In this guide, we will show you the benefits of live chat, show you how to add live chat to your site, and review the options available for live chat and WordPress.
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using the WordPress live chat function on the website
has many advantages in using the live chat function on the website. Here are a few examples of what they can do:
interacts with customers in real time-as the name implies, live chat takes place in real time. Therefore, you can meet the needs of customers and visitors when they visit your website. Your store may have fixed business hours and your phone line has a time limit, but when customers interact with your live chat, you can provide services to them at any time.
provides high-quality 24×7 support for website visitors-if someone visits your site after work, your live chat can still serve them. You can provide customers with the help they need through artificial intelligence and automatic response without having to get up.
increases conversion rates and adds prospects to your sales funnel-many live chat plug-ins allow you to add forms and collect customer information that uses chat. For subsequent training, you can redirect and add information about these customers to your CRM, mailing list, or sales funnel. The powerful artificial intelligence capabilities of
‘s various automated solutions-with the development of artificial intelligence, some live chat solutions provide deeper features that can help you create human-like automated conversations to get a better customer experience.
I believe that once you add live chat to your site, you can experience its other benefits first-hand. Speaking of which, let’s get started!
how to add live chat function
to WordPress site now that we have seen some of the benefits of live chat, let’s take a look at how to introduce this feature to your WordPress site.
1. Choose live chat platform
if you are not sure which platform to use, please check out our list of the best live chat plug-ins. There, you will find several plug-ins that meet your specific needs. We will use the Tidio platform in this playbook because it is good in terms of functionality, support, and praise.
2. Create Tidio account
before adding Tidio Live chat to our website, we must first create an account. Visit Tidio and enter your email, website and password to create an account. After
creates and validates the account, you will see the Tidio panel.
now, we will go to the WordPress website, install the Tidio account and connect it to our website.
3. Install the Tidio plug-in
to install the Tidio plug-in, hover over the plug-in menu item. Then click “install plug-in”. Search for Tidio in the plug-in search bar. Click install now next to the Tidio card.
then click enable to complete the plug-in installation. After the
plug-in is installed, we can connect the website to our Tidio account.
Please note that we have a new menu item dedicated to accessing Tidio settings.
4. Add an application program interface to the WordPress site.
clicks Tidio in the WordPress menu. Then, click the Login link under the registration form.
enter the Tidio account credentials and click Login. After
logs in to your account, you can begin the process of customizing the chat widget.
5. To create a new chat gadget
first, you need to create a new project in Tidio. Click the “Create One” text link to name the new project. After
creates and names the new project, you can customize the chat widget.
you can specify a name for the chat agent and choose a solid color or gradient scheme. In addition, you can set the chat language and upload a custom avatar to the chat widget.
6. Adjust chat settings
now, click the blue “Continue” button. Now you will be faced with a short questionnaire. This will help Tidio understand how to provide you with a personalized experience when you use the platform.
selects the focus, adds the number of agents, selects the industry, and finally selects the number of consultations on the website. Next, you need to set up the welcome message. You can click the “Customize this message” link to customize the content of the message to match your website brand. After
has set up the welcome message, click the blue “Install Widget” button. After
clicks the install gadget button, you will be redirected to the WordPress website.
7. Just like WordPress, testing the live chat gadget
is also a good way to test the new features you add to your site. To do this, navigate to your home page to see if the Tidio chat widget appears on your home page.
Try to send yourself a message to see how your guests are handled.
now that we know that chat is installed and running on the WordPress website, let’s take a look at some advanced settings and features that we can implement with Tidio.
other settings and personalization
after installing a new live chat tool, it is very easy to reply to visitors on the site. After logging in to the Tidio Control Panel, you will see the mailbox icon at the top right. Here you can see the visitors on the website in real time and reply to their messages. If you connect the social network to your Tidio account, you can also see the chat content on the social network.
Customize personalized templates from the Tidio chat template library
Tidio provides a number of templates that you can use to increase sales, generate prospects, and resolve customer problems through live chat. To access these templates, click the robot icon in the menu on the left. Here, you can customize the automatic reply to bring customers a smoother WordPress live chat experience.
Prefabricated responses and notifications
can access Tidio’s more complex functions and settings by clicking on the gear icon at the bottom of the menu on the left. You can use custom prefabricated responses to answer your frequently asked questions. Under the heading “General”, click the “Canned Responses” menu link. Here you can edit and add new preset answers to answer customer frequently asked questions. Through the prefabricated reply library, you can solve users’ problems in real time, thus improving the live chat process.
can also customize notifications when using Tidio. You can choose how visitors are notified when they visit the site (e-mail or web page notifications), and you can decide which actions trigger notifications and web page notification sounds.
Construction of artificial intelligence chat robot
artificial intelligence chat robots can make customer service easy, and Tidio is at the forefront of adding artificial intelligence to WordPress live chat. Through the Tidio+ program, you can use their artificial intelligence chat robot Lyro, which can help you create an innovative chat experience for website visitors.
Establish your own visual brand
also provides more customization options for your widget in the advanced settings of Tidio. You can change the screen position, appearance, and so on. In addition, you can add custom brands to your gadgets, such as your brand colors and logos, so that your chat gadgets complement the theme of the WordPress website.
Set working hours for live chat
Although
Live chat allows you to contact customers around the clock, you may want to set working hours for the chat gadget. Tidio allows you to customize your working hours individually for each day of the week. In addition, you can customize offline messages or attach a guide form that will be displayed when visitors visit your website after work.
now, your website is equipped with live chat function!
other live chat options for WordPress
Tidio is a reliable WordPress live chat plug-in. However, you may need different functionality, and it may not meet your needs. Here are some WordPress live chat plug-ins and solutions that better suit your needs:
- HubSpot: as the ultimate marketing platform, Hubspot’s live chat capabilities are highly integrated with other parts of its feature-rich CRM solution.
- JivoChat: a business messenger plug-in that integrates live chat, phone, email and social media chat platforms. In addition, you can make and receive calls through its live chat gadget.
- LiveChat: integrated with e-commerce solutions such as Shopify, WooCommerce, and BigCommerce, this is your live chat solution if you are running an e-commerce storefront.
- Live Chat by Formilla: file sharing, real-time monitoring and multilingual features are just some of the features of this live chat plug-in.
- Tawk.to Live Chat: managing multiple websites, agents and chat is the advantage of this chat plug-in. You can use your computer or mobile device to keep in touch with website visitors.
- Chatra:Chatra is a popular live chat solution that can be used with WordPress or as a stand-alone platform. For more information on
, check out the best live chat software options.
summary
live chat adds powerful interactive features to your WordPress website. Allowing your customers to contact you at any time is a good way to cultivate customer relationships and improve conversion rates. With the power of artificial intelligence, you can customize the WordPress live chat process in a variety of ways, with endless choices. Tidio is a great choice to support live chat on the WordPress website. From artificial intelligence to customizable automated messaging, simple widget styles, and e-mail marketing tools, Tidio is a reliable choice for bringing live chat to WordPress sites. The live chat function has made great progress. Now, you can use a large number of live chat tools on the website. Have you ever added live chat to your website? What platform is used? Please tell us in the comments section below!
